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About the BookThe book has been prepared keeping in view the syllabus for the certification Course designed for Sub-ordinate staff working in banks. The book covers an overview of basics of banking, the structure of Indian banking system, the functions of Banks and the different types of banker-customer relationships. It describes various types of deposits, loans & advances and different fee based banking services. The chapters focus on IT, electronic banking, financial inclusion and security measures. Customer service and marketing banking products, communication & financial education are also discussed. Lastly NPA management, more from the perspective of the role of a sub-staff, is explained briefly in the book.

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