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ContentsPreface Syllabus PART ABUSINESS MANAGEMENTCHAPTER 1 : NATURE OF MANAGEMENT AND ITS PROCESS CHAPTER 2 : PLANNING CHAPTER 3 : ORGANISATION CHAPTER 4 : HUMAN RESOURCE MANAGEMENT CHAPTER 5 : DIRECTION AND CO-ORDINATION CHAPTER 6 : CONTROLLING CHAPTER 7 : RECENT TRENDS IN MANAGEMENT PART BBUSINESS ETHICSBUSINESS COMMUNICATIONCHAPTER 9 : COMMUNICATION CHAPTER 10 : ESSENTIALS OF GOOD ENGLISH CHAPTER 11 : BUSINESS CORRESPONDENCE-I CHAPTER 12 : BUSINESS CORRESPONDENCE-II CHAPTER 13 : ADMINISTRATION CHAPTER 14 : INTER-DEPARTMENTAL COMMUNICATION CHAPTER 15 : PREPARATION OF PRESS RELEASE CHAPTER 16 : E-CORRESPONDENCE ANSWER KEYPRACTICE TEST PAPERPRACTICE TEST PAPER-I PRACTICE TEST PAPER-II PRACTICE TEST PAPER-III PRACTICE TEST PAPER-IV PRACTICE TEST PAPER-V PRACTICE TEST PAPER-VI PRACTICE TEST PAPER-VII PRACTICE TEST PAPER-VIII PRACTICE TEST PAPER-IX MODEL TEST PAPERS CS - FOUNDATION PAPER DECEMBER 2013